Image by Candie_N via Flickr Has anyone had any experience with customer service live chats? Whatcha think? I’ve been testing a few recently and can’t decide whether I find them to be more or less satisfying than a good ol’ fashion phone call to…wherever. I do think that the silly scripts are too, well, scripted…
Image by Hans van de Bruggen via Flickr I had pretty much given up on retail. I hadn’t had a remarkable retail experience in I don’t know how long. In fact, I found myself so convinced that retailers couldn’t meet my needs as a consumer that I found myself making excuses for them . .…
It all started here, if you missed it. Holy crap. Elapsed time from blog post, less than five hours. I will never buy a bag from anyone else, and I will flog this story like a carpet going forward. Bravo, Timbuk2. You guys are the varsity.